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Internal note

For your team only. This is never sent to the customer and never leaves this workspace. Type @ to tell someone.

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Forward this voicemail

It goes into their Voicemail as a new message, marked as forwarded by you.

Send as a text

A link to listen is added to the end. It works for 7 days, and anyone with the link can listen.

Canned replies

Fills in when used: {name} their first name · {full name} · {company} · {agent} your first name · {my number} · {workspace}

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People on this conversation

Group texts can't change who's on them. This starts a new conversation with these people. It keeps the name and who it's assigned to; the old conversation stays as it is.

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Snooze this conversation

It leaves your list and comes back at the time you pick, or the moment they text again.

Incoming call
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On hold
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